Worth a look when a question is forming and you would rather not wait on a reply.
trustWhat if I ask for a copy of my personal data?+
Mail the privacy desk and say whether you want a copy of your data or its deletion. The team confirms what is held against your account and replies within two hours. Deletion requests are honoured once any open withdrawal and licence record-keeping duties are settled.
trustWhere do I take it if the answer falls short?+
Ask for the reply to be escalated and say which part fell short. Complaints sent to the complaints address are logged and reviewed apart from the first responder. Should that review leave you unsatisfied, the Malta Gaming Authority, which licenses F1 Casino Ltd., is the next place to take it.
trustWhat if I need someone at three in the morning?+
Live chat and the phone line both stay open at every hour, every day of the week, including public holidays in Australia. A chat message sent at three in the morning reaches a person in about two minutes. Nothing queues overnight.
trustHow long does the verification check take?+
Checks are worked through in roughly five hours from the moment the three documents land. They are proof of identity, proof of address and a confirmation of your payment method. A clear photo of each, in date and in your own name, keeps it inside that window.
trustWhat happens when support looks up my account?+
When you open a chat or call, you are asked for your full name, your date of birth and the e-mail address on the account. Those three are enough to pull up the profile. Password details are never requested, and nor should you offer them.
trustWhat if I cannot find the licence number?+
A licence number appears in the page footer and matches the register kept by the Malta Gaming Authority. F1 Casino Ltd., registered as C-27144 (Malta) at Tower Road, St Julian's, holds MGA/B2C/193/2018. Comparing those values tells you whether the site you reached is the one licensed to trade.